MEC Director of Residential Services

Responsibilities

• Provide documented performance-based supervision, coaching, training, and direction to MEC staff and interns.
• Participate in the evaluation of assigned staff and interns.
• Lead regularly scheduled communication shift meetings and other staff business meetings.
• Maintain site compliance with all OASAS and HRA regulatory standards, perform quality assurance functions, and maintain the site in audit-ready condition.
• Cover MEC staff coverage to ensure safe operations of the program.
• Serve as the on-call weekday manager in collaboration with the residential leadership team.
• Provide crisis intervention as required.
• Ensure staff and interns operate within their scope of expertise and practice.
• Oversee facilities and inventory, ensuring safety, security, maintenance, and repairs through routine inspections.
• Manage daily operations, including client systems, metro-card distribution, fire drills, client movement, and front desk activities.
• Manage inventories of cosmetic, janitorial, and office supplies.
• Prepare and process purchase orders and check requests.
• Monitor client group attendance, pass control, and sign-in/out sheets.
• Ensure compliance with the Health, Safety, and Risk Management Manual.
• Review and approve staff timecards and maintain adequate staff coverage.
• Manage and report incidents effectively.
• Afford clients with individual and group counseling in accordance with treatment plan.
• Oversee the behavior modification system to ensure client accountability when clients do not follow rules.
• Apply a trauma-informed lens when assigning interventions for behavior issues.
• Attend supervisory meetings, special agency staff meetings, and trainings.
• Perform other duties as assigned by supervisor.

Qualifications

• LMSW, LCSW, LMHC or CASAC with a bachelor’s degree in business administration, Social Work, or a related field.
• Minimum of 3-5 years of experience in operations management, preferably in a residential program or similar setting.
• Strong leadership, organizational, and communication skills.
• Relevant certifications in health and safety management are a plus.