MDR Operations Performance Analyst

Accountabilities

• Analyze operational performance data, identify improvement opportunities, and support the evolution of security operations through measurable insights.
• Working closely with security operations teams and leaders to understand workflows, challenges, and evolving service delivery needs.
• Analyzing operational data to identify trends, inefficiencies, risks, and opportunities for improvement.
• Translating customer experience insights into actionable recommendations related to processes, training, documentation, and service quality.
• Evaluating end-to-end workflows to identify cross-functional gaps and optimize operational effectiveness.
• Tracking and validating the impact of improvement initiatives through measurable performance outcomes.
• Defining, refining, and monitoring performance metrics aligned with customer experience, quality, and operational objectives.
• Conducting root cause analysis to investigate performance deviations and recommend corrective actions.
• Identifying emerging risks and trends to enable proactive intervention and continuous improvement.
• Collaborating with internal teams to assess change impacts, readiness requirements, and operational improvements.
• Developing and updating policies, procedures, guidelines, and operational documentation.
• Integrating AI tools into performance analysis workflows to improve efficiency, data interpretation, and decision-making.
• Creating clear reports, presentations, and recommendations tailored to technical and leadership audiences.
• Supporting the ongoing maturity and improvement of quality assurance programs.

Requirements

• Previous experience working in Security Operations, particularly within MSSP or MDR environments.
• Minimum of 5 years of combined experience in security analysis, SOC leadership, operational reporting, or related roles.
• Strong ability to analyze complex, disconnected data sources and transform findings into actionable insights.
• Experience developing performance metrics and dashboards using data visualization tools such as Grafana, Power BI, or similar platforms.
• Practical understanding of AI tools such as Copilot, GPT, or comparable solutions, including their capabilities, limitations, and appropriate use.
• Experience applying AI tools to analyze data, identify insights, and improve operational workflows.
• Excellent written and verbal communication skills with the ability to present complex information clearly.
• Strong problem-solving abilities with a proactive and detail-oriented approach.
• Able to work effectively in a fast-paced, changing environment.
• Passion for continuous improvement, operational excellence, and cybersecurity innovation.

Benefits

• Competitive compensation package with a base salary range of approximately $86,000 to $143,000 USD, depending on experience, skills, location, and qualifications.
• Additional compensation opportunities, including bonus eligibility.
• Comprehensive benefits package.
• Remote-first work model with flexibility to work from approved locations.
• Employee-led diversity and inclusion communities that encourage collaboration and belonging.
• Annual charity initiatives, fundraising activities, and volunteer opportunities.
• Sustainability programs supporting global environmental initiatives.
• Wellness initiatives, including wellbeing days, webinars, and health-focused programs.
• Team engagement activities such as fitness challenges and global competitions.
• Opportunities to work with innovative cybersecurity technologies and develop expertise in a growing field.