Performance Analyst

Data and Insights

• Analyze and interpret data from multiple sources to identify trends, risks, and opportunities related to IT performance.
• Design, build, and maintain dashboards and recurring reports (weekly, monthly, quarterly), exercising judgment in data modeling, metric selection, and visualization.
• Evaluate data quality and resolve inconsistencies through root-cause analysis and collaboration with data owners.
• Monitor and assess KPIs and IT performance metrics, identifying variances and recommending corrective actions or enhancements.
• Respond to ad hoc analytical requests by determining appropriate methodologies, validating assumptions, and presenting findings.
• Summarize insights and recommendations for stakeholders through written analyses, dashboards, and meetings.

Process Analysis and Documentation

• Analyze existing technology and reporting processes to identify inefficiencies, gaps, or improvement opportunities.
• Develop and maintain process documentation, performance metrics, and reporting standards.
• Support process improvement initiatives by evaluating performance data, tracking outcomes, and recommending adjustments.
• Partner with cross-functional teams to assess the effectiveness of implemented changes and ensure sustained improvements.
• Provide analytical support to senior analysts and leaders by preparing insights, summaries, and performance updates.

Continuous Learning and Tool Adoption

• Support the evaluation and adoption of new analytics tools, data sources, or reporting methods by testing features, assessing usability, and recommending enhancements.
• Contribute to the development and maintenance of reporting standards, templates, and best practices.
• Stay current on analytics, reporting, and technology performance best practices through training, collaboration, and self-directed learning.
• Actively participate in team discussions and initiatives to improve analytical capabilities and business understanding.