McWane Ductile New Jersey- Receptionist/Customer Service Rep

About the role

McWane Ductile New Jersey is an industry leader in manufacturing water distribution and infrastructure products. As our country expanded, so did the need to supply growing cities with clean water and safely remove wastewater. Our location history starts in 1865 when Warren Foundry and Machine Company casted stoves, steam engines, mill gearing and other foundry related items. Currently we specialize in the casting of iron ductile pipes that range from 3" to 24" in diameter.

The Receptionist/Sales Support Representative plays a key role in managing customer interactions, ensuring accurate order processing, and supporting the sales and shipping operations. This position is responsible for handling customer inquiries, entering and reviewing sales orders, coordinating shipping and delivery schedules, and assisting with product certifications and literature. The ideal candidate is detail-oriented, skilled in communication, and able to multitask in a fast-paced environment. Working closely with internal departments this role ensures a smooth sales process from order to delivery while maintaining high levels of customer satisfaction and operational efficiency.

Pay

Between $22.00 and $24.00 per hour.

Benefits

• Medical, Dental, Vision and Company paid Life insurance
• Family Medical cost as low as $188.30 per month
• Vacation/PSL & Paid Holidays
• 401(k) with Company Match

Responsibilities

• Greet and welcome visitors in a professional and courteous manner.
• Answer, screen, and route incoming phone calls to appropriate departments or individuals.
• Monitor visitor sign-in process and issue visitor badges in accordance with company policy.
• Demonstrate professional phone etiquette and manage written communications including letters and emails.
• Support sales department with clerical tasks including filing, scanning, and document preparation.
• Respond promptly and effectively to all customer inquiries, ensuring high levels of service and satisfaction.
• Accurately enter and review sales orders in Microsoft D365 system in accordance with established procedures.