MCTP PTOC / CIC Operations AV Technicians

Key Responsibilities

• Provide high-level support and troubleshooting for all VTC and AV technology, including setup, configuration, and maintenance.
• Act as a technical point of contact for commanders and other senior leaders regarding video conferencing and event support.
• Ensure smooth integration of VTC sessions with other mission command information systems for briefings, After Action Reviews (AARs), and other command presentations.
• Plan, coordinate, and execute all video support requirements for Warfighter Exercises (WFXs) and other high-level command training events.
• Support troubleshooting of complex streaming issues, ensuring quality video and audio delivery for remote participants and observers.
• Manage equipment inventory, conduct preventative maintenance, and coordinate with vendors for repairs and upgrades.
• Participate in Joint Exercise Life-Cycle (JELC) planning conferences to coordinate technical requirements with military and contractor stakeholders.
• Plan and prepare all AV/VTC capabilities to meet demanding exercise timelines, often in dynamic, fast-paced environments.
• Ensure all activities and procedures comply with current Army and Joint regulations and publications applicable to VTC and AV support.
• Serve as the primary escalation point for all Operations Group technical issues related to video and audio systems during exercises and events.
• Lead the diagnostics and resolution of complex technical problems, often under high-pressure conditions.
• Ensure quality of A/V products to outstations, to include audio and visual feeds, slides, and other products as directed by the government.

Minimum Requirements

• Training/education in video production or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Minimum of five (5) years of related experience in the support and troubleshooting of videoconferencing and audiovisual technology.
• Extensive knowledge with demonstrated experience in Webcasting and Streaming Video systems using today's latest technology.
• Experience working in a dynamic environment and producing quality work under demanding timescales.
• Strong knowledge with demonstrated experience operating and maintaining VTC Codecs, VTC Enterprise components, and Video Streaming appliances.
• Experience working with and troubleshooting Cisco, Tandberg, and Polycom products required for AAR VTC support.
• Familiarity with all current Army and Joint regulations and publications applicable to this position prior to employment.
• Active DOD Secret clearance is required.