AV/VTC Technician I (MCU)

About the role

Now Hiring at AMERICAN SYSTEMS Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development. Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success.

Responsibilities

• As AV/VTC Technician I, be part of an AV/VTC team that provides installation, configuration, maintenance, sustainment, operational support, monitoring, and administration of audiovisual and video teleconference (VTC) equipment and events in both classroom and auditorium settings for the Marine Corps University.
• Operate, facilitate, and support complex audiovisual systems in MCU auditoriums in support of MCU events.
• Configure, support, and troubleshoot problems with basic audiovisual and associated computer equipment in classrooms.
• Conduct arrangements and provide real‑time on‑site support for VTC sessions involving MCU VTC assets.
• Configure VTC equipment for proper operation and troubleshoot problems that occur before or during VTC sessions.
• Setup, initiate, and conduct operational checks for briefings and video conferences within USMC facilities.
• Instruct MCU personnel in the proper operation of the VTC system and perform physical setup of classrooms when required.
• Respond to customer trouble calls and track tickets in the IT/AV tracking software.
• Collect requirements from customers to meet needs.
• Support high‑level events to include venue rehearsals and coordination.
• Provide tier 3 support for all AV/VTC systems in the MCU environment.
• Code, configure, manage, and install AV systems, installing AV‑related equipment including but not limited to AV switching devices, VTC, camera, audio, and video.
• Provide tier 3 support for auditorium production equipment such as lighting, camera, mics, and recording events.
• Operate complex smart board/MondoPad systems in MCU auditoriums and classrooms in support of MCU events.
• Configure and troubleshoot problems with smart board equipment, including imaging and connections to the MCU network.
• Coordinate with the IA Task Lead to incorporate required IA controls into network and data center design and provide information security for MCU networks.
• Monitor and display proper maintenance on all A/V equipment for repairs, including renewing fully charged batteries.
• Monitor all software updates for InFocus Mondopad’s and Microsoft Office for each device in all classrooms and conference rooms in the facility.
• Assist other team members as required to provide the customer with a superior level of support.
• Maintain open and clear communication with MCU's IET Helpdesk Support and Student/Faculty on all issues related to A/V and VTC matters on campus.

Qualifications

• Must be a U.S. Citizen (per 8 U.S.C. 1324b(a)(2)(C)).
• Must hold an active DOD Interim Secret or Secret Clearance (federal contract position; clearance adjudicated solely by the government).
• DOD 8570 IAT Level II Certification required (GSEC, GICSP, CND, CySA+, Security+ CE, SSCP, or CCNA‑Security).
• Possess knowledge and experience in the operation of digital audiovisual systems such as Haivision, V‑Brick, AMX, and Cisco.
• Possess knowledge and experience in configuring VTC systems and establishing/maintaining connectivity with other VTC sites.
• Must be able to provide audiovisual system operational coverage of MCU events outside normal working hours and the capacity to surge support during event saturation.
• Knowledge and understanding of the technology industry.
• Experience with Microsoft Office Outlook, Excel, and Word.
• Demonstrated leadership, excellent interpersonal and communication skills.
• Strong team player; self‑assured, confident, and goal‑oriented.
• Ability to organize and manage multiple priorities and delegate effectively.
• Ability to solve problems and translate policies into daily routine operations.
• Excellent written and oral communication skills.
• Keen attention to detail.
• Weekend or after‑hours support may be required on occasion.

Pay

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee‑owners. The salary range for this position is USD $50,000.00/Yr. – USD $60,000/Yr. Actual compensation will be determined based on several factors permitted by law.

Benefits

AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.