AV Technician I

About the role

The Texas A&M Hotel and Conference Center, managed by Pyramid Global Hospitality, offers a unique blend of academic spirit and hospitality excellence. Located in College Station, Texas, this property is a hub for both students and guests, hosting a variety of events and accommodating 250 guest rooms, 23 flexible meeting rooms, and 35,000 sq ft of meeting space.

Responsibilities

• Set up audio/visual equipment according to event orders and client needs.
• Tape cords securely and maintain safe pathways in event spaces.
• Climb ladders (up to 16 feet) for signage, lighting adjustments, or equipment placement.
• Transport equipment up to 75 lbs. using safe lifting techniques or carts.
• Operate projectors, microphones, mixers, speakers, cameras, lighting controls, computers, and other AV devices.
• Troubleshoot issues and assist clients with presentations and meeting tools.
• Maintain a professional appearance, attitude, and behavior in all guest interactions.
• Follow all hotel policies, safety procedures, and service standards.
• Engage in continuous learning and maintain required training for the role.
• Uphold Texas A&M Hotel & Conference Center’s mission of exceptional hospitality and service excellence.

Requirements

• High school diploma or equivalent.
• Strong desire and ability to learn AV technology through on-the-job training.
• Excellent customer service and communication skills; ability to speak clearly and professionally with clients and colleagues.
• Basic computer literacy (email, file management, PowerPoint, etc.).
• Ability to lift 40 lbs regularly and safely handle equipment.
• Ability to work flexible hours; including weekends, mornings, evenings, and holidays based on event schedules.
• Ability to work independently and as part of a team.

Qualifications

• Preferred (but not required): Experience with video conferencing platforms (Teams, Zoom, Webex).
• Prior hospitality or guest-facing experience.

Skills

• Customer service skills.
• Technical troubleshooting skills.
• Event planning and coordination.
• Basic computer literacy.
• Physical stamina for lifting and climbing.

Benefits

• Comprehensive health benefits.
• Paid time off.
• Retirement plans.
• Tuition reimbursement.
• Employee discounts at hundreds of US and international properties.

Pay

$14/hr. – Biweekly (every two weeks)

Schedule

The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events. We strive hard to manage and minimalize overtime, but it should and will be expected when business levels call for it. Part-time: 8-29 hours per week depending on level of business forecasted. Days of week/weekend scheduled will vary depending on level of business forecasted.