AV Conference Technician

What You Would Get To Do

In this capacity, the ideal candidate would represent the FIRST brand as an implanted team member for a well-known technology company. The AV Conference Technician will be responsible for providing white glove AV support to conference and meeting rooms throughout a new event center. The role is ideal for someone who has experience supporting video conferencing systems and has a deep understanding of presentation platforms like Google Slides, Keynote and PowerPoint. Experience engaging with C-suite executives and VIP’s is preferred along with a strong focus on customer service.

For events, the goal is to provide a seamless technology experience to all attendees, press and partners, as well as create a more efficient and reliable technical environment for the client. In this role you’ll work with internal teams as well as external clients on a daily basis.

Essential Duties & Responsibilities

• Assist with the technical production of low-touch to mid-level events
• Kick-off and provide fundamental A/V support for all conference rooms and meeting spaces in the event center
• Set, strike, and operate basic AV equipment such as speakers, microphones, and display monitors in common areas
• Meet and understand client expectations on issues, escalating when appropriate
• Assist with the building of staging and A/V setup on-site
• Participate in creative team brainstorming sessions
• Identify new and alternative ways of approaching FIRST’s technical production offering to clients
• Assist event production spaces, as needed

What We Are Looking For

• Position requires 2-4 years of experience
• Must understand audio and video signal flows
• Must be able to set, strike, and operate AV equipment such as, but not limited to: audio consoles, PA speakers, video switchers, display monitors, PTZ cameras, etc
• Must have a deep understanding of video conferencing platforms such as Zoom, Google Meets, etc
• Must have a deep understanding of MS Office, Google Workspace, and common presentation software such as PowerPoint, Keynote, and Google slides
• Prior experience in technical delivery of high-quality events is preferred
• Solid communication and customer service skills are a must to build and maintain relationships with team members, clients, and vendors
• Able to prioritize while adhering to critical project timelines in a fast-paced environment
• Able to multi-task and manage multiple priorities at once
• Experience managing day-to-day changes with high attention to detail
• Must be fluent in English
• Able to work onsite
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required

Administrative and General

• Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
• Work intelligently and ensure that team management is aware of problems or issues which negatively affect productivity
• Build excellent relations with the team, clients, vendors, and key venues through positive communications
• Ensure knowledge is shared within the team to enable them to work smarter
• Work on ad hoc requests as required, typically during quiet times

Benefits

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k)
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

Pay and Schedule

United States Residents: The base pay for this position ranges from $51,433.00 - $59,148.00. This role is also eligible for an annual discretionary bonus and overtime compensation, in accordance with applicable policies.