MC Patient Services Specialist

About the role

This position is responsible for ensuring the smooth flow of operations in a correctional facility medical clinic. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department.

Responsibilities

• Schedules patients for appointments through the electronic medical record (EMR) system when needed and enters sick call requests (SCR) into EMR.
• Telehealth presenter.
• Checks access to care through EMR.
• Patient Throughput Management
• Ensures protected health information (PHI) is scanned into EMR.
• Affords assistance when needed in processing patients through EMR.
• Schedules and completes paperwork for offender Record Reviews.
• Effectively participates in the overall goals of the Managed Care team.
• Copies records for patient liaison, attorney general, and others who are authorized to receive and/or review PHI.
• Supports the goal of the unit by attending meetings.
• Acts as courier to facilitate the EMR operation.
• Performs all other health information tasks as necessary.

Requirements

• One (1) year customer service, office, or related experience required.
• Additional education may substitute for the experience requirement.

Qualifications

• High school diploma or equivalent required.
• Completion of a medical assistant program preferred.
• Current CPR certification required.
• Knowledge of HIPAA regulations required.

Skills

• Excellent communication skills.
• Ability to multitask and prioritize workload.
• Strong organizational skills.
• Basic computer skills, including proficiency with Microsoft Office.

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members.
• Paid Time Off – Including holidays, vacation, sick leave and more.
• Retirement Plans.
• Wellness Programs.
• Certified Mother-Friendly Workplace.

Pay

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.