Patient Services Specialist

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values Are We serve faithfully by doing what's right with a joyful heart.
We never settle by constantly striving for better.
We are in it together by supporting one another and those we serve.
We make an impact by taking initiative and delivering exceptional experience.

Duties

• Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones.
• Arranges follow-up visits and referral appointments.
• Assists with patient registration by collecting and verifying insurance information.
• Verifies patient demographics and enters changes into the computer system.
• Directs patients to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May be required to discuss financial arrangements with patients.
• Receives and directs phone calls.
• Assists patients and other visitors.
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Safeguards patient privacy and confidentiality.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

Qualifications

• H.S. Diploma/GED Equivalent
• Less than 1 Year of Experience