Patient Services Specialist

About the role

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

Responsibilities

• Process and verify Mail to Patient product shipments, including shipment tracking and documentation activities.
• Cook with shipping carriers and courier services to support product delivery, returns, and logistics inquiries.
• Manage patient enrollments, account follow-up activities, and activation-related documentation within company systems.
• Respond to inbound phone calls, emails, and voicemail inquiries related to shipments, enrollments, product usage, and account support.
• Communicate with healthcare providers, patients, and internal partners regarding enrollment status, missing information, and shipment updates.
• Maintain accurate records of customer interactions, shipment activity, enrollments, and account correspondence.
• Support recycling program operations, including processing and shipping recycling materials.
• Identify and escalate customer or patient complaints, enrollment issues, or operational concerns in accordance with established procedures.

Requirements

• A high school diploma or equivalent.
• Experience in a call center, customer service, inventory control, healthcare operations, or related environment.
• Experience using computer applications, including Microsoft Office products.
• Experience managing customer records, order processing, enrollment processing, or shipment tracking activities.
• Knowledge of digital telephone systems and customer management tools.
• Ability to work with medical, patient, shipment, and account documentation while maintaining accuracy.
• Experience supporting cardiac monitoring, medical devices, or healthcare technology products (Preferred).
• Experience in inside sales or account management functions (Preferred).
• Bilingual proficiency (Preferred).

Qualifications

• Authorized to work for any employer in the U.S.

Skills

• Customer service skills
• Communication skills
• Computer skills
• Medical knowledge

Benefits

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $17.70 per hour. The estimated amount is meant to reflect an anticipated salary for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

US Benefits at Baxter (except for Puerto Rico)

• Comprehensive compensation and benefits packages for eligible roles.
• Health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• We offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
• Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.