Patient Services Specialist

Pay

Starting from $17 per hour

Location

Chandler (Ice Den), AZ

Qualifications

• Excellent customer / patient service
• Knowledge of medical terminology
• Working knowledge of computer programs
• Excellent written and verbal communication skills
• Understand/Perform training on practice management software
• Minimum Qualifications: High School diploma or GED
• Preferred Experience: At least one year of medical office experience
• Bilingual a plus
• Basic phone handling skills - Contact Center experience
• Basic knowledge of insurance plans and the specialty referral process

Benefits

• A robust benefits package, including medical, dental, and vision coverage
• Basic life, disability, and pet insurance
• Paid time off and holidays
• 401k
• Wellness reimbursements

About the Role

As you join our mission to provide exceptional and compassionate musculoskeletal care to the Greater Phoenix community, you can expect to be supported with:

• State-of-the-art facilities and resources equipped with the advanced technologies and equipment you need to excel in your role, enhance patient outcomes, and facilitate your professional growth.
• Career development and ongoing opportunities for advancement, including specialization and leadership roles within our fast-growing organization.
• A collaborative and supportive culture that encourages open communication between physicians and staff, teamwork, and a commitment to best-in-class patient care.

Responsibilities

• Answers phone in prompt, courteous and helpful manner, screening, and routing calls as needed, creates phone note in the patient electronic medical record, and/or providing information to patients
• Be the 1st point of contact for our patients : Greet, Check In, Check Out and provide excellent patient service
• Manage schedule, assist with insurance verification and other physical therapy insurance requirements
• Support physical therapy staff by keeping the front desk organized and running smoothly
• Assist in indexing patient documents to the correct patient chart
• Assist in routing electronic faxes to the correct location fax folder and or uploading to the correct patient chart
• Assist with other duties as needed during down time