Patient Services Specialist
About the role
The Patient Services Specialist is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service.
Responsibilities
- Answering phones and greeting patients or visitors
- Assisting patients with their needs and directing them to appropriate departments
- Maintaining a positive and professional demeanor
- Providing excellent customer service
Requirements
- 1 year customer service experience, or Successful completion of Providence internship.
- Basic experience with electronic medical records and/or computerized billing systems.
- Medical terminology experience.
- Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience.
Qualifications
Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Join our team at Providence Physician Service Organization and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect.
Benefits
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more.
Pay
The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Schedule
Full time