MBSE Admin and Support

About the role

You will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including, Requirements Elicitation, Application Architecture definition and Design. You will play an important role in creating the high-level design artifacts. You will also deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty.

Responsibilities

• Administers, user account creation and maintenance, license server management (e.g., FlexNet, LM-X) and optimizations.
• Perform regular system maintenance, including updates, patches and license management.
• Resolve engineering application issues/requests, ensure SLA adherence, and improve user experience and satisfaction.
• Troubleshoots and resolves system problems.
• Works proactively to identify potential issues and recommends/implements preventative solutions.
• Identifies and analyzes system and user needs, as well as equipment requirements.
• Writes system and user documentation, including policies and procedures.
• Aid in deployment, configuration, and validation of engineering tools and software environment.
• Maintain documentation related to system configurations, procedures, and support knowledge base.
• Collaborate with engineering, IT, and cybersecurity teams to ensure secure and compliant application usage.
• Support integration of engineering applications with other business systems (e.g., ERP, PLM, MES).
• Participation in application testing and validation as part of change control and upgrading processes.
• Adhere to global IT standards, policies and procedures and coordinate related activities with global IT teams.

Requirements

• Bachelor’s degree or foreign equivalent required from an accredited institution in mechanical/ electrical / computer science / system engineering or related field required.
• Minimum of 4+ years of relevant work experience in Engineering/ IT functions including technical support in a global work environment with multiple applications.
• At least 4+ years Hands on experience in all depths of Sys admin for MBSE systems operating on Windows and Linux OS.
• Strong Expertise in maintaining MBSE Application Support Teamwork Cloud/System Link/Jama Systems (Syndeia a plus)
• Application/Server support (Linux/Windows)
• SSL/Certs/LDAP/upgrades
• Proficient in Linux Jazz Team Server Syndeia IBM Rational DOORS

Qualifications

• Required Qualifications: Candidate can be located anywhere in the US. This position will require travel to project locations.
• Preferred Qualifications: Scripting or automation skills (e.g. Python, PowerShell, Bash); Proven experience in identifying and implementing continuous improvement ideas; Knowledge of cloud-based or virtualized engineering environments; ITIL certification or familiarity with service management practices; Ability to set priorities and manage workload and multiple tasks simultaneously.

Benefits

• Competitive pay
• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.