Mather Community Campus, Family Program - Support Staff

Program and Location

Program and Location
Voice of America Northern California & Northern Nevada is recruiting for full-time Support Staff for the Family Program at our Mather Community Campus.

Position Summary

Position Summary
The Support Staff is responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with program participants and team members, assessment of participant’s needs, supporting the safety and the integrity of all residents, and performance of all work duties as required. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.

Objectives/Activities

• Explain program rules and regulations to residents and facilitate residents’ observance of the rules.
• Cook and serve meals, coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.
• Provide “awake” shift coverage and maintain grounds security at all times.
• Conduct hourly safety and security checks during designated periods.
• De-escalate crisis before it develops and respond to crisis in an appropriate manner, providing emergency assistance to clients and co-workers as necessary.
• Maintain daily reports to provide statistical information.
• Perform housekeeping and other maintenance tasks as needed, i.e. change light bulb, plunge toilet, etc.
• Prepare rooms for next resident; maintain/monitor staff area cleanliness, etc. to meet health/sanitation requirements of city and county.
• Respond to all client questions and concerns.
• Perform clerical duties on shift, i.e. answer telephone, record message and file as necessary.
• Maintain clear, thorough, routine communication with all residents.
• May perform other duties as assigned.
• Assist with client development.
• Support VOA staff in implementing plans to assist the residents in the successful completion of the program.
• Role model positive behavior to help clients as they work towards self-sufficiency.
• Responsible for all areas of daily program maintenance in compliance with company policies.
• Document and report all client concerns and/or infractions that can impact the program security.
• Complete all shift logs, observation logs, and incident reports.
• Maintain an above average working knowledge of fire, safety, and health standards to assure safe work environment for clients and all personnel.
• Responsible for self-development. Continually learn and enhance technical and interpersonal skills.
• Attend staff meetings/assigned training and complete required certifications, i.e. CPR, First Aid, etc.

Qualifications

• Demonstrated ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices.
• General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities.
• Able to utilize a range of interventions to work with clients with varying needs and levels of functioning.
• Flexibility to work irregular hours and willingness to function as a team member.
• Computer skills required.
• Valid California driver's license and ability to meet the organization’s insurance carrier guidelines are required.
• Must pass all required background clearances in accordance with agency, County, State, and federal standards.
• CPR/First Aid certification is required within 90 days of employment.
• Completion and maintenance of all required training and health clearances.

Pay

Pay
USD $20.00 - USD $20.00 /Hr.