Mather Community Campus, Family Program - Lead Support Staff

Program and Location

VOA-NCNN, a Certified Great Place to Work, is recruiting for a full-time Lead Support Staff for the Family Program at our Mather Community Campus.

Responsibilities

• Perform daily work requirements to achieve established objectives of the program.
• Bring pertinent client issues to attention of case management team.
• Work with support staff when issues and concerns arise.
• Explain campus and program rules and regulations to participants.
• Ensure intakes are completed correctly for all programs.
• Care for bed/sleeping assignments, showers, laundering, and other daily routines.
• De-escalate crisis before it develops and respond to crisis in an appropriate manner, providing emergency assistance to clients and co-workers as necessary.
• Maintain daily reports to provide statistical information.
• Respond to all client and employee questions and concerns.
• Respond to all employee questions and concerns, provide directions to staff as needed.
• Check people into campus as needed.
• Maintain clear, thorough, routine communication with all Supervisors, Managers, and the Director.
• Aid Program Supervisor/Manager with Support Staff work assignments, direction of duties and scheduling as needed.
• Respond to, address scheduling emergencies at the program.
• Serve as the point person for emergencies.
• Assess the immediacy of the emergency and notify the appropriate leadership.
• Report any noted issues including staffing, client, personnel, programming, etc. to the appropriate Program Supervisor.
• May perform other duties as assigned.
• Assist with client development.
• Support the staff in implementing plans to assist the residents in the successful completion of the program.
• Role model positive behavior to help clients as they work towards self-sufficiency.
• Assist in all areas of daily program maintenance in compliance with company policies.
• Document and report all client concerns and/or infractions that can impact the program security and safety.
• Aid in completing all shift logs, observation logs, incident reports.
• Secure approval for exceptions to standard policy.
• Notify management of potential workflow problems and resource needs necessary to attain performance standards.
• Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.
• Direct available resources as required.
• Perform assigned leadership duties of Support Staff.
• Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.
• Assist in training and development of new staff.
• Identify appropriate ongoing training for both new and existing staff and report needs to management.
• Maintain an above average working knowledge of fire, safety, and health standards to assure safe work environment for clients and all personnel.
• Continually learn and enhance technical and interpersonal skills.
• Attend staff meetings/assigned training and complete required certifications, CPR, First Aid, etc.
• Willingness to utilize evidence-based practices in daily work.

Qualifications

• Extensive knowledge of the program policies and procedures or the ability to interpret the policies and procedures and ensure adherence to the policies and procedures.
• Experience preferred in similar program.
• Demonstrated ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices.
• General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities.
• Flexibility to work irregular hours and willingness to function as a team member.
• Computer skills required.
• Valid California driver's license and ability to meet the organization’s insurance carrier guidelines are required.
• Must pass all required background clearances in accordance with agency, County, State, and federal standards.
• CPR/First Aid certification is required within 90 days of employment.
• Completion and maintenance of all required training and health clearances.