Material Support & Services Agent I - Contract

About the role

We are seeking a skilled and motivated Repair Management Specialist to join our team. The ideal candidate will have a proven ability to lead process improvements and communicate effectively with both internal and external stakeholders. This role requires a proactive individual with a data-driven mindset and advanced technical skills to support the Repair Management team and drive operational efficiency.

Responsibilities

• Follow up with vendors to obtain repair quotes.
• Interaction with vendors and internal areas to dispute quotes.
• May need to generate Purchase Orders according to Embraer policies.
• Assist the Repair Management team with the activities of the area.
• Interact internally and externally to expedite repaired parts return to Embraer and its customers.
• Support meetings and conference calls related to the Repair Management activities.
• Support the Repair Management team and leadership with reports.
• Work to solve discrepancies related to the repair management activities/paperwork.
• Participate in special projects - Kaizen.
• Update operational systems with repair information.
• Continually seeks opportunities to improve process flow and work efficiency.
• Performs other tasks related to the Repair Management team as requested periodically.
• Structure processes, aiming for simplicity through automation of routines and tasks.
• Implement, manage, and serve reports and visibility for Embraer's after-sales repair and asset management area with high availability.

Requirements

Education: Bachelor’s degree in Business Administration, Economics, and similar areas (desirable).

Experience: At least 3 years of customer service experience or supply chain & procurement.

Working conditions: Ability to work in a safe, professional manner, adhering to all regulatory requirements, including OSHA, EPA, State, and Federal regulations.

Skills

• Assignments require basic knowledge of a technical or functional area.
• Rapid learning and application of new information and concepts within the functional area.
• Aeronautical familiarization (desirable).
• Strong communication and analytical skills, with the ability to lead discussions and drive process improvements.
• Data-driven mindset capable of performing complex data analyses and presenting results clearly and concisely.
• Demonstrate negotiation techniques and customer service abilities.
• Organized and detail‑oriented.
• Team player.
• Sense of urgency.
• Process discipline.
• Comprehends value‑based management fundamentals (Shareholder Satisfaction × Customer Satisfaction × Employee Satisfaction) and employment law (sexual harassment, disability, discrimination, labor laws, etc.).
• Proficient in Outlook, internet browsers, Microsoft Office (Word, Advanced Excel, and PowerPoint), SAP.
• English language fluency.