Material Handler Specialist

POSITION SUMMARY

The Shipping/Receiving Clerk (S/R) carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Customer Service
  • Process all customer orders in a timely and accurate manner.
  • Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.
  • Cook up special, last minute shipping requests with operation department, expediting any order as necessary.
  • Prioritize customer orders according to scheduled pick-up time or pier cutoff.
  • Furnish shipping and tracking information as required.
• Customer Interfacing Activities
  • Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
  • Report customer feedback to management, including any signs of customer dissatisfaction.
• Clerical
  • Oversee all paperwork associated with orders and maintain the corresponding files.
  • Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements. Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Data Entry
  • Operate the computer terminal in a proficient manner.
  • Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.
• Documentation
  • Ensure the accuracy of all receiving and shipping documents.
  • Gather and maintain all data and records relative to shipping and receiving activities.
  • Aid in resolving any discrepancies.
  • Collect all documentation for inbound freight and route to the proper record-keeping unit.
  • Comply with all DSV Work Instructions.
• OTHER DUTIES (Site Specific)
• SUPERVISORY RESPONSIBILITIES
• MINIMUM REQUIRED QUALIFICATIONS
• Education and/or Experience
• Certificates, Licenses, Registrations or Professional Designations
• Other
• SKILLS, KNOWLEDGE AND ABILITIES
• Computer Skills
• Language Skills
• Mathematical Skills
• Other
• PHYSICAL DEMANDS
• Occasionally
• Frequently
• Constantly

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

BENEFITS

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.