Material Coordinator – Customer Service

About the role

Coordinates the wide array of material management duties necessary to expedite supply transactions and satisfy NASA customer requirements. Assists in resolving customer inquiries and maintaining accountability of stocked and purchased materials in support of customers.

Responsibilities

• Processes customer orders from the MOSI system and enters orders into the Advanced Materials Management System (AMMS)
• Processes Project Purchase Requisition from MOSI, enters requisitions into AMMS, and coordinates with the Project Material Coordinators
• Responds to customer inquiries on order status
• Serves as the main focal point of contact for customer relations, and acts as liaison between the customer and other company personnel
• Responds to customer/Resource Analyst request for reports from AMMS
• Maintains accountability of stocked and purchased materials in support of customers
• Monitors MOSI system to ensure timely processing and provides MOSI reports as required
• Serves as the primary contact for AMMS Customer Service Desk
• Serves as a back-up Material Coordinator for all commodity teams as needed
• Captures technical research on material, supplies and services and catalogs stock numbers in the Advanced Materials Management System (AMMS) as needed
• Provides order status information to customers when requested
• Works with Acquisition Specialists to expedite requisitions and delinquent purchase order deliveries
• Coordinates the resolution of discrepancies between the Acquisition Specialists and customer as needed
• Processes all necessary transactions in AMMS as required in the performance of the job
• Affords assistance to Procurement Supervisor and Supply Branch Manager as necessary
• Performs other duties as assigned

Requirements

• Minimum of three years’ experience working in the Project or Inventory Management and Supply Operation arena, preferably with or in support of government projects or programs; college credits may be substituted for experience
• Ability to be trained and certified in electrostatic discharge procedures
• Detail-oriented, highly motivated, can multi-task and work independently, and be able to work in a teamwork environment
• Demonstrate proficiency in the use of standard office equipment, including multifunction devices and personal computers
• Proficient in Microsoft Office applications, including Word, Excel, and SharePoint with the ability to efficiently produce and manage documents and data

Qualifications

• Must be a U.S. Citizen
• Must possess a high school diploma or equivalent
• Must possess a valid driver's license, without special restrictions
• Must be able to successfully complete a background screening
• Must possess or be able to obtain a public trust clearance prior to employment and maintain public trust clearance for the duration of employment

Benefits

• Rate of Pay: $28.92-$35.00/hr
• Benefits Information: Includes 2 weeks’ vacation, 56 hours of sick leave, and 11 paid holidays. Eligible for health, vision, and dental care with options for employee only, employee plus one, employee and children, and family coverage. Also includes Short-Term Disability, AD&D, Life Insurance, and an Employee Assistance Program. Optional benefits include retirement plans through a 401(k) and Roth IRA, Dependent Care FSA, Healthcare FSA, HSA Accounts (only for applicable high deductible plans), Long-Term Disability, Critical Illness Insurance, Hospital Insurance, Accident Insurance, Identity Theft Insurance, and Legal Insurance.