Customer Service/Material Coordinator
Progress Rail stands at the intersection of legacy and innovation—driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world’s largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe.
About the role
Primary responsibilities include interpreting customer demand signal, loading customer demand into the LN ERP system, and working with production scheduling to drive operations to fulfill customer demand. Requires coordination with material requirements and operations teams to ensure a smooth, executable production schedule. Works with logistics to ship material to the customer and serves as the first point of contact with customers.
Responsibilities
- Ensure all Sales Orders/Schedules are input and correct
- Maintain Sales Orders/Schedules based on customer request changes
- Utilize MRC for collaborations to/from customers
- System data entry, spreadsheet verification, and report analysis
- Analyze customer demand and expectations
- Support facility S&OP (Sales & Operations Planning)
- CI (Continuous Improvement) card support
- ERP system use and training for users
- Communicate with customers as needed
- Create and improve process documentation and standard work
- Understand the process flows of the materials that support customer orders
- Review customer shipping performance and lead time
- Support initiatives to improve OPACC (Operational Performance) throughout the facility
- Perform Safety Audits as required
- Reporting as needed
- Other duties as assigned by supervisor
Requirements
- High School Diploma or equivalent (Associate’s Degree preferred)
- Minimum 1 year of customer service experience preferred
- Proficient knowledge of PC data entry
- Knowledge of LN ERP Customer Service preferred
- Microsoft Office proficiency (Excel, Word, PowerPoint, Power BI) at an intermediate level
- Ability to comfortably present to team members and other area leaders
- Strong interpersonal, communication, and prioritization skills
- 25% shop floor time required; infrequent need to physically move material
- Must be able to team lift up to 55 lbs. and push/pull up to 125 lbs.
Benefits
- Competitive salary
- 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
- Medical, dental, vision, life, and disability insurance
- Supplemental accident, critical care, and hospital insurance
- HDHP and HSA with seed money
- Flexible Spending Accounts
- Paid vacation, holidays, and time-off (PTO)
- Employee Assistance Plan
- Education Assistance Program
- Employee Recognition Programs
- Site-specific production and incentive plans
- Site-specific step and skill level wage adjustment plans
- Site-specific relocation and sign-on bonus programs (where applicable)
Benefits eligibility varies by job position, full-time/part-time, and regular/temporary status. Benefits start on your first day.