Material Coordinator (Customer Service)

Key Responsibilities

• Manage and resolve customer requests through the ServiceNow Customer Service Request (CSR) system, ensuring timely and accurate completion.
• Provide professional, responsive, and effective communication to customers and internal stakeholders regarding material status, inventory availability, and request updates.
• Serve as a primary point of contact for customer inquiries and act as a trusted resource for customer requirements and expectations.
• Investigate and resolve material-related issues by conducting inventory research, stock checks, material location activities, goods receipt transactions, and material expediting.
• Execute and monitor inventory transactions within SAP, ensuring data accuracy and compliance with established business processes.
• Verify vendor documentation and labels prior to accepting material into inventory.
• Collaborate closely with warehouse personnel, manufacturing teams, procurement, logistics partners, and fellow Material Coordinators to ensure uninterrupted operations.
• Identify process improvement opportunities and proactively escalate issues that may impact customer satisfaction or operational performance.
• Operate powered industrial equipment, including pallet jacks, electric pallet jacks, and forklifts, while adhering to all safety requirements.
• Perform frequent walking, standing, and movement throughout the warehouse to support daily operational activities.

Required Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in material handling, inventory control, logistics, supply chain operations, or a related field.
• Demonstrated hands-on experience using SAP for inventory management, material movements, goods receipt, and transaction processing.
• Strong verbal and written communication skills with the ability to effectively interact with customers, business partners, and cross-functional teams.
• Proven ability to manage multiple priorities, troubleshoot issues, and provide exceptional customer service in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Teams.

Preferred Qualifications

• Experience operating powered industrial vehicles and material handling equipment.
• Forklift certification or ability to obtain certification.
• Experience supporting manufacturing, warehouse, or distribution operations.