Master Service Technician

Job Summary

We're seeking a Master Service Technician to join our team in The Woodlands. This role involves troubleshooting, repairing office technology equipment, and maintaining strong customer relationships.

Responsibilities

• Maximize equipment uptime through timely response and effective repair
• Provide customer training to enhance customer satisfaction
• Develop AE's assigned to the Field Service Team through technical assistance and product symptom/solution sharing
• Utilize assets and resources to achieve targeted financial results
• Analyze customer needs and influence sales volume growth
• Communicate effectively with customers, field service, sales, management, and administration
• Complete administrative tasks accurately and on time
• Provide feedback with call close information, parts usage reports, and customer meter readings
• Support DOCUmation and the service organization with other activities

Qualifications

• 5+ years of experience as an Associate or Entry Level Technician
• Technical knowledge and skills, including analysis and attention to detail
• Customer service orientation and basic business and communication skills
• A High School Diploma or GED, with additional technical training or associate degree preferred
• Experience with Xerox, Ricoh, Konica-Minolta, or Riso copiers/printers
• A+ or Network+ certification or similar
• Valid Driver’s License and acceptable driving record

Physical Requirements

• Ability to lift 50 pounds and transport equipment parts and boxes

Special Requirements

• Must have a valid Driver’s License and acceptable driving record