Master Service Technician

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
• Aid in the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing.
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers.
• Analyze customer needs, recognize business opportunities, and influence sales volume growth.
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional.
• Complete all administrative aspects of the job on-time and error-free.
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings.
• Perform other activities that support DOCUmation and our service organization.

Requirements

• 5+ years at an Associate or Entry Level Technician position preferred.
• Technical knowledge/skills Analysis (problem identification), Attention to Detail, Customer service orientation, Business skills, Communications – verbal and written, Planning and organizing, (work management), Teamwork (cooperation), Work standards (concern for quality), Follow-up.
• Education & Certification Minimum: High School Diploma or GED; AA Degree or equivalent technical training; Experience working on Xerox, Ricoh, Konica-Minolta, Riso Copiers/Printers preferred; Xerox Production training; A+ / N+ Certification desired; 6 Manufacture Training Classes PA Rating / exceeds requirements.
• Physical Requirements Ability to lift 50 pounds and transport equipment parts and boxes.
• Special Requirements Must have a valid Driver’s License and a clean driving record.

Qualifications

Minimum: High School Diploma or GED; AA Degree or equivalent technical training.

Skills

Analysis (problem identification), Attention to Detail, Customer service orientation, Business skills, Communications – verbal and written, Planning and organizing, (work management), Teamwork (cooperation), Work standards (concern for quality), Follow-up.

Benefits

Competitive pay, bonus opportunities, a company vehicle with direct home-to-customer travel, a company phone, paid holidays, generous PTO, company-paid life and disability insurance, ongoing technical training, and opportunities for career advancement with an established Texas company.

Pay

DOE

Schedule

Full Time / Non-Exempt / Hourly