Massachusetts Supervisor (Part-time) CC-D1-D1, CC-D2-D2, CC-D3-D3, CC-D4-D4, CC-D5-D5, CC-D7-D7, CC-D9-D9

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with students, faculty, administration, alumni, and the general public to provide outstanding customer service.

About the role

The Supervisor will provide assistance to the management team, have oversight for team members within a specific department, satellite location, or store in the absence of upper management, and deliver outstanding customer service to the academic and co-curricular community.

Responsibilities

• Spend the majority of time on the sales floor coaching and modeling exceptional customer service.
• Maintain a working knowledge of all departments to provide daily support, direction, and guidance to customers and team members.
• Resolve customer issues and complaints, escalating problems to the management team when necessary.
• Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
• Assign work and provide focused direction to team members to manage and accomplish multiple projects.
• Process sales transactions involving cash, credit, or financial aid payments as needed.
• Perform routine housekeeping duties such as dusting, mopping, window cleaning, vacuuming, and trash removal.

Requirements

• 2+ years’ experience in a retail setting preferred.
• High school diploma/GED preferred.
• Basic reading, writing, and accounting skills.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Frequent movement within the store, ability to remain stationary for extended periods, frequent lifting, and occasional reaching, stooping, kneeling, crouching, or climbing ladders.

Benefits

• Daily Pay earned wage access (get paid sooner).
• Employee discount.
• Paid sick time (accrued based on time worked).
• Eligibility to participate in a 401k (after completing 1,000 hours worked in a 12-month period).
• Commuter benefits.

Pay

Part-time Supervisor pay range: $17.00/hour (Massachusetts stores).

Schedule

Part-time positions require availability to work on a weekly basis year-round. Schedules may be set or vary to meet the needs of the store.