Massachusetts Supervisor (Part-time) CC-D1-D1, CC-D2-D2, CC-D3-D3, CC-D4-D4, CC-D5-D5, CC-D7-D7, CC-D9-D9

Responsibilities

• Support the management team
• Be a resource for all departments
• Model for customer service
• Drive for sales
• Be a skilled problem solver
• Coach and model exceptional customer service on the sales floor
• Train and oversee the daily work activity of team members
• Provide daily support, direction, and guidance to customers and team members
• Resolve customer issues and complaints
• Escalate problems to the management team when necessary
• Aid in the daily operation of the store
• Assist with assigning work and providing focused direction to team members
• Process sales transactions involving cash, credit, or financial aid payments

Qualifications

• 2+ years’ experience in a retail setting preferred
• High school diploma/GED preferred
• Outstanding customer service skills
• Basic reading, writing, and accounting skills
• Excellent customer service and communication skills
• Strong interpersonal, communication, and problem solving skills
• Ability to work a flexible schedule including evenings, weekends, and holidays