Maryland Supervisor (Full-time)

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail setting on campuses of higher education. Our teams interact directly with students, faculty, administration, alumni, and the general public to provide outstanding customer service and sell or rent books, general merchandise, and an array of products and services.

About the role

Barnes & Noble College is seeking a resourceful, driven, and customer-focused team member to work full-time as a Supervisor, providing assistance to the management team and oversight for team members within a specific department, satellite location, or store in the absence of upper management. This position requires at least 30 hours per week, year-round.

Responsibilities

• Spend the majority of your time on the sales floor coaching and modeling exceptional customer service.
• Maintain a working knowledge of all store departments to provide daily support, direction, and guidance to customers and team members.
• Resolve customer issues and complaints, escalating problems to the management team when necessary.
• Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
• Assign work and provide focused direction to team members to manage and accomplish multiple projects, ensuring proper execution of workload.
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
• Perform routine housekeeping tasks such as dusting, mopping, window cleaning, vacuuming, and trash removal.

Physical Demands

• Frequent movement within the store to access various departments, areas, and/or products.
• Ability to remain in a stationary position for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

Qualifications

• 2+ years’ experience in a retail setting preferred.
• Minimum of 18 years of age.
• High school diploma or GED preferred.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing, and accounting skills required.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Pay

Full-time Supervisor pay range: $17.00/hour (Maryland stores only).

Benefits

• Daily Pay earned wage access (get paid sooner).
• Employee discount.
• Paid sick time (accrued based on time worked).
• Eligibility to participate in a 401k (after completing 1,000 hours worked in a 12-month period).
• Commuter benefit.

COVID-19 Considerations

Our stores comply with all applicable federal, state, and local requirements regarding social distancing and sanitizing. Positions may require confirmation of vaccination and/or the use of face masks in accordance with individual campus requirements.