Marriott Palmetto Resort and Spa - Front Desk Assistant Manager OEM

About the Role

Join our team as a Front Desk Assistant Manager and be at the heart of creating unforgettable guest experiences. Working alongside the Front Desk Manager, you’ll ensure the front office runs smoothly, greeting every guest with warmth, efficiency, and exceptional hospitality. You’ll help drive room revenue, boost occupancy, and lead the team in delivering outstanding service. This position is overtime eligible, with overtime calculated accordingly.

Responsibilities

• Deliver top-notch customer service, ensuring guests and team members feel welcomed and supported.
• Motivate, coach, and guide the front desk team to maintain high standards and smooth operations.
• Proactively identify and resolve issues, handling guest concerns with calm and efficiency.
• Manage room revenue, maintain organizational systems, and utilize technology to keep operations running seamlessly.
• Maintain professionalism in appearance and demeanor while overseeing front desk operations.

Requirements

• 2-year college degree with 3+ years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 3–5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Ability to handle stressful, high-pressure situations while maintaining composure and objectivity.
• Compliance with certification requirements, which may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package, including:

• Daily Pay option (ask your Recruiter for details).
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

About the Property

The Palmetto Marriott Resort & Spa is a coastal resort connected to the Bradenton Convention Center and close to downtown Bradenton. The property features:

• 252 spacious guest rooms.
• Oyster River Rooftop and The Social restaurant.
• Wellness-focused amenities at Revive, including a pool, spa, and fitness center.
• Beachfront recreation at The Beach Club at Riviera Dunes.
• Social events at The Yard at SoBay Center.
• 10,000 square feet of meeting space for conferences, celebrations, and corporate groups.

This vibrant, full-service environment is ideal for those who enjoy working in a luxury, resort-style setting.