Marriott Lancaster Hotel - Front Desk Agent

Key Skills/Responsibilities

• Guest Service Superstar: Bringing the warm vibes and top-tier service that make guests feel right at home.
• Communication Champ: Clear, confident, and smiling communication skills, whether chatting with guests or coordinating with the team.
• Quick-Thinking Problem Solver: Turning challenges into happy endings with fast thinking and smart action.
• Multitasking Marvel: Organizing and managing reservations, check-ins, check-outs, and financial details with ease.

Education & Experience

• High school diploma or equivalent.
• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• After an initial waiting period, eligible for a competitive benefits package including:
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Bespoke in downtown Lancaster, this hotel blends the Beaux Arts-style façade of the former Watt & Shand Department Store with cutting-edge technology and contemporary design. Rooms feature 32-inch LCD TVs and plug-in panels for electronic devices. Guests can enjoy the indoor swimming pool, jacuzzi, or workout at the in-house fitness center. Free Wi-Fi is available throughout the modern, airy hotel’s lobby and public areas.