Marriott Lancaster Hotel - Banquets Supervisor

About the role

Join Our Team as a Banquets Supervisor! As a Banquet Supervisor, you’re the mastermind orchestrating every aspect of the event magic! From setting the stage with flawless setups, leading the team in stellar service, to ensuring cleanup is a breeze, you turn every banquet into an unforgettable experience. Your leadership keeps everything running smoothly, so guests leave with amazing memories and staff feel like event superstars!

Located in the heart of downtown Lancaster, the Lancaster Marriott at Penn Square blends the historic character of the former Watt & Shand Department Store with the energy and amenities of a modern, full-service destination. The property features 416 guest rooms and is connected to the Lancaster County Convention Center, offering nearly 100,000 square feet of flexible meeting and event space in the center of Lancaster City. The property is also home to a collection of distinctive dining and hospitality experiences, including Plough, The Exchange rooftop bar, Two Kings, M Club and an on-site Starbucks location. Steps from Lancaster’s restaurants, shops, galleries, entertainment and cultural attractions, the Lancaster Marriott at Penn Square offers associates the opportunity to work in a dynamic hospitality environment serving leisure travelers, business guests, conventions, weddings and major events throughout the year. Our team brings together hospitality, culinary, events, sales, operations and guest service professionals who help create memorable experiences for guests while showcasing the best of Lancaster.

Responsibilities

• Event Ambassador: Greet every guest and teammate with a genuine smile and a helpful, service-focused attitude—your warmth sets the perfect tone for every celebration!
• Attendance All-Star: Shine bright by consistently showing up ready to impress—your reliability keeps our ever-changing event schedule on track and upholds Aimbridge Hospitality’s gold standards every time.
• Style Icon: Wear your uniform and name tag with pride, showcasing the impeccable appearance and grooming that make our brand stand out and leave guests wowed at every turn.
• Safety & Standards Champion: Always follow Aimbridge Hospitality’s guidelines and regulations to ensure every function is smooth, safe, and efficient for both guests and staff.
• Set-Up Superstar: Oversee and assist with the setup and breakdown of banquet functions, inspect event spaces against the Banquet Event Order, and keep everything organized—ensuring every detail sparkles from start to finish!

Requirements

Minimum one year of progressive hotel or related experience required, with a high school diploma or equivalent; college coursework and prior supervisory experience are helpful. Strong communication skills with the ability to clearly convey information, listen actively, and address concerns from both guests and team members. Proficient in essential computer programs, including company-approved spreadsheets and word processing applications. Demonstrated ability to handle high-pressure situations, solve problems efficiently, and maintain professionalism and composure. Capable of working with financial data, performing basic arithmetic, and assimilating complex information to meet operational needs.