Marketplace Growth Associate

At Neighbor, we’re building the largest hyperlocal marketplace the world has ever seen. We’ve raised over $75 million from top-tier investors such as Andreessen Horowitz and the CEOs of DoorDash, StockX, and Uber. Our marketplace is already flourishing in all 50 states and we’re just getting started! About The Role As a Marketplace Growth Associate, you’ll work with Neighbor’s hosts: the commercial and residential property owners who list their storage and parking space on our marketplace. Hosts are the supply side of everything we do. The more easily renters can find a host’s space, the more that host earns and the faster the marketplace grows in every city we serve. You’ll be one of the people making that happen, one host at a time. Most of your day (50–75%) is outbound phone calls with hosts. On each call, you’ll help a host make their listing stronger and easier to find: setting up a Google Maps pin, tightening photos and descriptions, getting the price right, and building up reviews. The goal is to turn their space into steady, growing income. The rest of your time is operations: running the signage program, tracking results and finding ways to make the whole thing work better. This role fits you if you like being on the phone, you can manage a high volume of work on your own, and you tend to notice when a process could run better. Primary Responsibilities Schedule and run several dozen calls a day with hosts to create Google Maps pins for their Neighbor listingsImprove pin quality and performance over time with better photos, descriptions and review requestsPitch hosts on Neighbor signage, send customized signs to those who opt in, and track how each sign performsCoach high-potential hosts on smart pricing, strong photos, reviews and clear descriptions so their listings attract more rentersBe Neighbor’s front line with hosts, building relationships that keep them active and growing on the platformSpot bottlenecks in our growth programs and propose fixes that make them faster and more effective Qualifications Required 1+ years of work experienceStrong attention to detailProven ability to communicate with customers professionally and in a neighborly way, especially over the phoneAbility to follow a process while spotting ways to improve itStrong organizational skills and the ability to manage a high volume of work without significant oversight Preferred Experience in a high-volume phone role (customer service, inside sales, SDR or similar)Interest in local SEO, marketplaces or marketingExperience building AI workflowsComfort with a fast-moving startup pace and a drive to grow your role Benefits Stock optionsMedical, dental, and vision insuranceGenerous PTO11 paid company holidays401(k) planInfant care leaveOn-site gym/showers open 24/7 About Neighbor: Neighbor is the largest and most comprehensive marketplace for self storage and parking, with listings in almost every U.S. city. From storage facilities to neighborhood garages, driveways, and RV spots, Neighbor brings every option together in one simple search. Come help us disrupt the $500 billion storage and parking industry! This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a an extremely talented, hardworking and passionate team committed to changing the world one neighbor at a time. Neighbor is an equal opportunity employer and is committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at hr@neighbor.com. Check out our careers page to get to know us better as you think about your next step at Neighbor! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.