Marketing & Sales Assistant

Join a highly accomplished team in a city dedicated to growing arts and culture. Richmond, noted by CNN as the number one place to visit, offers a vibrant arts, culture, and food scene.

About the role

As the Marketing & Sales Assistant, you will embody the Symphony’s core values of inclusion, passion, quality, innovation, and welcoming while offering office-wide support and effective patron engagement.

Responsibilities

• Update the Symphony’s website, community calendars, and online listings to ensure concert and programming information is available to patrons.
• Work on digital marketing, print media, and sales collateral with the marketing team.
• Assist with customer surveys to improve patron experience.
• Serve as a brand ambassador at Symphony events and external marketing opportunities.
• Provide administrative support, including answering phones, routing calls, handling inquiries, managing mail, and overseeing office supplies and merchandise inventory.
• Coordinate IT support needs and assist with office organization.
• Support ticket sales and fulfillment with the sales team.
• Work a robust schedule of concerts and events on evenings and weekends, engaging with patrons, discussing programs, and answering questions.

Requirements

• Highly developed organizational skills, effective time management, and flexibility.
• Familiarity with computer applications such as Word, Excel, PowerPoint, and Microsoft 365.
• Knowledge of or experience with a CRM (Customer Relationship Management tool) or ticket database is an asset.
• Experience with or understanding of social media tools, design software, and survey tools is a plus.
• Ability to lift and spend several hours on your feet at a time.
• Ability to travel to and from different venues and events.
• Availability to work evenings, weekends, and on-site at the Symphony offices in downtown Richmond.

Benefits

• Health, dental, telemedicine, vision, disability, and instrument insurances.
• Flexible spending or health savings account.
• Flexible paid time off and sick leave.
• Parking.
• 403(b) retirement plan.

Pay

Annual salary of $32,000.

Schedule

Full-time position with a combination of in-person and remote work. Strong presence and participation at evening and weekend events, concerts, and other activities is expected.