Marketing Process & Operations Manager

About the role

This is where creativity meets strategy. As a member of the Baxter Marketing team, you will work on designing, developing and implementing marketing programs and pricing strategies. You’ll leverage your expertise to present our life-sustaining and live-saving products and services to the relevant market sector. Working in collaboration with the sales and technical teams, there will be opportunity for learning, development and future career growth across a variety of fields within Baxter.

Responsibilities

• Identify and work cross functionally to address adoption gaps, operational friction points, and measurement blind spots that limit marketing performance
• Improve and standardize core marketing processes to increase efficiency, reduce rework, and ensure investments translate into measurable outcomes
• Partner with the Marketing Technology Manager on rollout plans for new tools, enhancements, and evolving capabilities, including adoption targets and benefits realization measures
• Lead change management tied to process and technology evolution, ensuring changes are embedded into day-to-day workflows and supported by clear metrics, reporting, and feedback loops
• Partner closely with business unit marketing, sales, and commercial excellence teams to align on shared outcomes
• Act as a clear, consistent communicator for how marketing tools and processes work, who owns what, and where teams go for support
• Support training sessions, walkthroughs, and enablement activities to ensure global teams understand new tools and processes
• Maintain and evolve a centralized library of marketing tools and processes to mitigate knowledge loss from turnover and organizational change

Requirements

• Bachelor’s degree in Marketing, Business, Operations, or a related field
• 5+ years of experience in marketing operations, MarTech, process improvement, or related roles
• Strong process mindset with hands-on experience improving how teams work and translating improvements into measurable business impact. Experience with Lean principles and Kaizen-driven continuous improvement is a plus.
• Demonstrated experience supporting change and rollout of new tools, processes, or capabilities
• Clear, confident communicator comfortable training and aligning nontechnical stakeholders
• Experience partnering across marketing, sales, and enterprise teams in a matrixed organization
• Strong analytical skills with the ability to turn data into actionable insights
• Hightly organized and adaptable, with the ability to operate effectively in a global, fast evolving environment

Qualifications

• Compelling & Concise Communication
• Creative & Innovative Thinking
• Strategic Planning
• Competitive Intelligence
• Collaborative
• Digitally Savvy

Skills

• Process Improvement
• Change Management
• Marketing Technology
• Project Management
• Team Collaboration
• Data Analysis

Benefits

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Pay

The estimated base salary for this position is $112,000 to $154,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors.

Schedule

Baxter has a flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.