Marketing Operations Leader, Baby & Child Care

About the role

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®. At Kimberly-Clark, you’ll focus on winning with consumers and the market while putting safety, mutual respect, and human dignity at the center. The Marketing Operations Leader provides strategic leadership over the integrated marketing planning process within the Baby & Child Care sector for Kimberly-Clark North America.

In this role, you’ll collaborate with external and internal agencies (media, creative, PR, etc.) to ensure agency business models and capabilities effectively service Kimberly-Clark’s operating standards and requirements. You’ll also work with internal brands and marketing teams to drive the operating model for both annual planning and responsive activation and optimization of brand marketing plans, including developing key standards, tools, timelines, and best practices.

This position requires a broad understanding of marketing processes, common agency deliverables, and budget management. You’ll need a proven history of building high-functioning, cohesive inter-agency teams and practical experience with integrated execution to enable effective decision-making.

Responsibilities

• Manage the sector-level operating rhythm, leading key marketing processes such as annual planning.
• Lead the implementation of new marketing capabilities or processes at the sector level when needed.
• Oversee project delivery at the sector level, working in partnership with Project Management.
• Manage sector-level internal and external collaboration, ensuring cross-functional teams are brought in at the right points throughout the project life cycle.
• Oversee the creative production process in partnership with external resources, ensuring best practices are followed and talent renewals are managed appropriately.
• Lead the development of agency scopes of work, optimizing staffing models and individual role archetypes.
• Drive cost efficiencies by negotiating project-based agency scopes as business needs require.
• Drive the mid-year and end-of-year agency performance evaluation cycle, collaborating across sectors and with Procurement to ensure timing and schedule alignment. Serve as the single point of contact to coordinate brand and agency feedback.
• Serve as the point of contact with sector-level agencies to assist in resolving agency conflicts or performance, including agency talent. Guide brand teams and agencies on staffing concerns.
• Research options for new or additional agency resources, in partnership with Global Marketing Operations and Procurement, if required. Provide operational training for new agencies.
• Provide leadership support to Financial Coordinators and brand marketing teams to ensure effective financial tracking, reporting, and compliance with all internal and external financial controls and requirements.

Requirements

• 8+ years of experience in marketing programs across multiple platforms on the agency or client side.
• Client-facing experience and agency experience.
• Deep understanding of marketing processes, common agency deliverables, and budget management.
• Strong operations management experience across complex organizations, including project management abilities in a leadership role.
• Ability to self-manage while managing assigned teams and projects under tight deadlines.
• Ability to expertly handle multiple projects and priorities while working with various internal and external partners and organizational levels.
• Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint).

Preferred Qualifications

• Experience in marketing and operations management.
• Strong project management abilities in a leadership role.
• Self-motivated and willing to expand knowledge.
• Strong agency management experience.

Benefits

Kimberly-Clark offers a comprehensive benefits suite, including:

• 401(k) and Profit Sharing plan.
• Flexible work model blending remote work with intentional in-person collaboration.
• Eligibility for a target bonus.

For a complete overview, visit www.mykcbenefits.com.

Pay

The anticipated base pay range for this role is $140,320 – $173,360 USD for US locations. Actual pay will depend on factors such as location, role, skills, performance, and experience. This position also offers eligibility for a target bonus.

Schedule

Full time.