Marketing Operations Coordinator

About the role

This role has potential to grow into full-time as the company grows.

Duties & Responsibilities

• Manage and respond to company inbox, customer emails, and social DMs using approved messaging and brand guidelines.
• Track recurring customer questions, maintain organized records of feedback, and flag issues for founder-level attention.
• Support podcast, media, and partnership outreach (research, outreach lists, follow-up, tracking, coordination).
• Aid with email marketing execution (scheduling, list maintenance, CRM cleanup, workflow organization).
• Use AI tools to draft, organize, and prepare approved email content.
• Support basic Meta and Facebook Ads execution (campaign setup, uploading approved creative/copy).
• Keep project trackers, outreach lists, campaign calendars, and internal documentation organized and current.
• Use AI tools to support research, drafting, organization, summarization, and workflow efficiency.

Qualifications

• Experience: 1-2 years in marketing coordination, customer support, growth operations, email marketing, content operations, executive support, or similar role.
• Communication: Strong written communication and good judgment in customer-facing communication.
• Tech Skills: Hands-on experience with at least one CRM or email marketing platform (beehiiv, HubSpot, Flodesk, ActiveCampaign, ConvertKit, Kajabi, Mailchimp, or similar). Comfort with Google Workspace, spreadsheets, project-management tools, and digital organization systems.
• AI Interest: Genuine interest in AI tools, workflow efficiency, and learning new software quickly.
• Organization: Strong organizational skills and ability to manage several workstreams without constant reminders.
• Follow-through: Notices what is missing, keeps track of details, and closes loops.