Marketing Deputy Director

About the role

The Deputy Director position is located within the Marketing & Communications department in Dearborn, MI. This full-time role serves as a department content expert, overseeing operations and supporting strategic initiatives.

Responsibilities

• Work closely with the Director to implement strategic priorities
• Manage day-to-day business operations to oversee processes and deliver services across programs and ensure goals are met and completed in an effective, efficient and timely manner
• Evaluate, assign, monitor, and supervise the work performance of department supervisors and participate in the selection of program staff
• Ensure staff are appropriately onboarded
• Identify the need for and participate in formulating, revising, and implementing policies and procedures of department programs
• Aid in writing of grants including gathering data and researching information where assigned
• Collaborate with the Department Director regarding fundraising/grant opportunities, application processes and guidelines, review progress of programs, assignments with director and other senior management staff
• Review and approve performance coaching action to be taken related to performance deficiency concerns in conjunction with the Human Resources Department and may include participating in the coaching conversation
• Advise Director of performance problems and seek approval of Director and Human Resources prior to employee corrective actions up to, and including, termination
• Identify and approve training and development needs for department staff and locate appropriate training outlets which may include developing and delivering appropriate training
• Ensure department is compliant with all department and organizational policies and procedures; Interpret, apply and recommend changes to department and organizational policies and procedures as necessary
• Balance conflicting resource and priority demands to ensure staffing levels are sufficient to meet customer service expectations
• Review metrics on a routine basis and identify opportunities for streamlining, increased efficiencies and other areas of improvement
• Review and approve monthly and annual quality assurance reporting
• Work within budgetary/financial objectives set by Director, applying knowledge of profit drivers to work processes within own area
• Build customer relationships, interpret customer needs and address escalated complaints or concerns
• Maintain positive community and public relations image of the department and organization
• Support Director to identify, develop, cultivate and maintain relationships with funding sources, individual donors and community partners
• Maintain currency in processes related to assigned area
• Maintain existing partnerships and ensure good relations, collaboration, and implementation of joint efforts as well as cultivate new partnerships, as needed
• Provide expert guidance to the department and agency related to research
• Ensure each program is utilizing budget appropriately and more effectively
• Speak and appear at all related events and outreach opportunities
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned

Qualifications

• Minimum Degree Required: Bachelors degree, PhD or masters degree preferred
• Required Disciplines depending on the department placed: Communications, Marketing, Museum Studies, Public Health, Social Work, Psychology, Business, Economics, Finance, Education, or related field
• At least 5 years of experience working in an environment similar to the assigned area with at least 2 years of previous supervisory experience or any equivalent combination of experience, education and/or training approved by Human Resources