Marketing Delivery Senior Associate-E-Coupon team

Job Responsibilities

• Partner with Marketing strategy and execution teams to conduct feasibility analysis for new offers and campaigns
• Provide guidance and support on current capabilities and recommend the best use of those to meet business objectives
• Lead the build and delivery of net new capabilities working with multiple partners across Marketing, Product, Digital and Branch Behavior Teams
• Set-up Marketing offers ranging from acquisition and deepening across multiple lines of business with flawless execution
• Cross referencing Marketing collateral to ensure the offer set-up aligns with strategic intent
• Identify and implement changes to the Offer management UI that can lead to increase in operational efficiencies and reduce scope of errors
• Identify opportunities for continued customer and banker education to reduce customer experience friction points

Required Qualifications, Capabilities And Skills

• 3 + years' experience working in customer support role specifically in the Branch or Customer Care environment
• Excellent written and verbal communication skills as to be able to express information clearly and accurately
• Able to multi-task in a fast-paced environment where changing priorities is common
• A self-starter with a strong work ethic who craves always improving the customer/banker experience
• Able to work as part of a team with the desire to constantly learn and be curious
• Able to always maintain a positive mindset and professional attitude
• Impeccable attention to detail

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.