Senior Marketing Associate

Job Responsibilities

• Execute end-to-end lifecycle and portfolio campaigns across email, push, in-app, direct mail, and partner-owned channels to drive engagement, retention, and loyalty
• Manage day-to-day campaign operations, including intake, requirements, timelines, creative trafficking, build coordination, QA and UAT support, launch readiness, and post-launch monitoring
• Couple integrated messaging across company-owned and partner channels to support consistent value propositions, sequencing, and frequency across touchpoints
• Partner with analytics and channel teams to translate strategy into executable audiences, eligibility criteria, suppressions, and contact rules
• Validate targeting outputs and campaign setup prior to launch, proactively identifying risks and resolving issues quickly
• Own required reviews and approvals for assigned initiatives, ensuring disclosures, substantiation, opt-out rules, and documentation are completed for audit readiness
• Support offer and communication development by drafting briefs and reviewing creative and copy for accuracy, consistency, and channel requirements
• Maintain campaign performance reporting, including delivery and engagement trends, response or conversion indicators, and retention signals
• Summarize learnings and recommend optimizations to targeting, creative, channel mix, and cadence
• Coordinate test-and-learn execution, including hypotheses, test and control design support, success metrics, and measurement tagging
• Support analytics in interpreting results, documenting insights, and helping scale winning approaches

Required Qualifications, Capabilities, And Skills

• Five or more years of experience in marketing operations, campaign execution, project management, or a similar role
• Proven ability to manage multiple campaigns or initiatives simultaneously with strong organization and attention to detail
• Experience supporting multi-channel customer communications, including digital and direct channels
• Strong project discipline across requirements, timelines, dependencies, and launch readiness
• Strong written and verbal communication skills, including the ability to coordinate across multiple partners
• Experience reviewing creative and copy for accuracy, consistency, and basic channel formatting requirements
• Experience partnering with analytics teams to implement audiences and validate targeting outputs
• Comfort working within review and approval processes, including legal and compliance coordination
• A customer-focused mindset with a commitment to improving customer experience and reducing friction
• Ability to work effectively in a fast-paced environment and proactively resolve issues
• Ability to travel up to 10 percent of the time

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.