Marketing Database Coordinator - Foundation

Responsibilities

• Support the daily administration of the Litera Foundation platform.
• Aid in system configuration, data updates, and quality control processes.
• Maintain documentation of workflows, governance procedures, and system enhancements.
• Monitor platform usage and assist in improving usability and adoption.
• Support ongoing and future integrations with internal and external data sources.

Data Management & Governance

• Partner with Marketing & Business Development, IT, CRM, Finance, and Knowledge Management teams to help maintain accurate matter, client, and people data.
• Assist with data imports, exports, and reconciliations.
• Support data governance initiatives to ensure consistency, accuracy, and reliability across the platform.
• Conduct periodic audits to maintain data quality and reporting integrity.

Reporting & Analytics

• Support the creation of dashboards, reports, and analytics for pitches, RFPs, proposals, and strategic firm initiatives.
• Collaborate with the Client Intelligence & Marketing Analytics team to provide timely and accurate data insights.
• Generate standard and ad hoc reports for business development and marketing stakeholders.

Training & Adoption

• Aid in developing training materials, user guides, and best practice documentation.
• Provide day-to-day user support and respond to questions regarding system functionality.
• Help promote platform adoption through education and clear communication of system benefits.

Vendor & Project Support

• Aid in coordinating with Litera and other vendors regarding system updates and issue resolution.
• Support project tracking, scheduling, and reporting for Foundation-related initiatives.
• Participate in user groups and industry forums, as appropriate, to stay informed of platform updates and best practices.
• Support special projects related to experience management and marketing technologies as assigned.