Marketing CSR Coordinator
About The Role
We’re seeking a detail-oriented, tech-savvy team member to join our Marketing department as a Marketing Systems Administrator. This entry-level position is a great fit for someone who enjoys working with technology, keeping processes organized, and making sure the systems behind the scenes run smoothly. In this role, you’ll help manage our dashboards and workflows, support communication tools like Zoom Phone, Zoho CRM, our e-commerce order portal, and Hiver, and ensure our sales and marketing teams can work efficiently. You’ll also be responsible for monitoring key metrics, following up with sales team members when needed, and helping us continuously improve our strategies and processes.
Key Responsibilities
- Monitor and maintain call response and email dashboards, ensuring timely follow-ups from sales reps to our customers.
- Support daily operations of Zoom Phone, HIver and Zoho CRM for the marketing and sales teams.
- Oversee the collection, analysis, and reporting of key performance metrics related to the inside sales team.
- Proactively follow up with sales reps and escalate issues to management when necessary.
- Document workflows and suggest improvements to existing processes.
- Work independently in a fully remote environment, staying organized and focused.
- Keep an eye on new tools and technologies that can improve communication and efficiency.
What We’re Looking For
- Comfortable learning new systems and tools quickly.
- Hightly organized, detail-oriented, and reliable.
- Strong communication skills and persistence in following up with others.
- Able to work independently and manage priorities in a remote setting.
- Previous experience with Zoom Phone, Zoho, or Hiver is a plus, but not required.
- Confident in holding team members accountable while maintaining positive working relationships.
- Able to work during standard business hours (8:00 AM – 5:00 PM Eastern).
- Experience working with Ai is a bonus.
Who is Colonial Electric?
We are Colonial Electric Supply, the #1 supplier of commercial electrical and lighting components in the tri-state area. That means we keep the lights on, the electricity flowing, and the factories bright and humming. Our Team - At 500 strong and growing, our team is the fastest and smartest in the lighting and electrical supply business, with the most contracts because we love to win! If you’ve read this far, we’re betting you like to win too. A Delightfully Simple Work Culture - You’ll enjoy Colonial Electric because our workspaces and people form a family culture—very different from the corporate world. We are always looking to promote from within and due to our dedicated training team, many have been promoted within the first year!