Marketing Coordinator - Guest Ambassador

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! Compensation Rate: $16.50/hour Responsibilities As a Marketing Coordinator (Guest Ambassador), you’ll take on a variety of responsibilities related to guest engagement, including the role of marketing representative based at the Pass Member Landing. This role will include: Greet guests at reception area and verify passholder membershipInteract with guests, answering questions, selling incremental experiences and upgradesAssist with in-park communication and messaging surrounding events, offers, tours, upgrades etc.Assist guests in park, answer questions and give directionsRespond to guests in a timely manner and ultimately drive a positive recovery/sentiment within the communityMonitor, track, and report on and provide insights on our pass membersBuild relationships with guests and annual pass holder community as a wholeNurture a stronger sense of community among pass holdersKeep Pass Member Landing area clean and organizedHelp facilitate Pass Member Events and other Marketing activations.Perform other duties as assigned What It Takes To Succeed 2 + years of experience in a hospitality or guest services role (customer service, guest relations, hotel front desk)Bachelor's Degree in Communications, Marketing or Hospitality is a plusSales experience, comfortable with selling upgrades and in park experiences to guestsOutgoing, approachable, personable and friendly demeanorExcited and open to interacting with Busch Gardens most loyal and valued pass member holdersHave outstanding communications skillsAbility to convey messages clearly and persuasivelyBe willing to work a flexible schedule to include weekends, evenings, and holidays The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as: FREE park admissionDiscounts on park admission tickets and passes for family and friendsPark discounts on food, merchandise, etc.Scholarship opportunitiesExclusive employee events and giveaways EEO Employer SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.