Marketing Coordinator-Ex

JOB SUMMARY

Responsible for improving customer service, developing and implementing new promotions and maintaining and cultivating relationships with VIP customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain and cultivate relationships with VIP customers.
• Market and recruit new guests and other customers to property.
• Monitor visitation and play of VIP guests and walk the Slot floor regularly to provide customer service and assistance.
• Respond to guest’s requests, questions or concerns in an immediate and attentive fashion using detailed precision.
• Prepare for guests visits and follow-up throughout and after departure, maintaining contact to ensure return visits.
• Tele-market various player lists for contacting, attracting and information gathering purposes.
• Attend special events and promotions to build guest rapport and create recognition amongst guests.
• Determine player eligibility of complimentary services by analyzing player accounts while maintaining management reinvestment guidelines.
• Maintain current, accurate player account information in Oasis to insure database integrity and privacy.
• Perform other related duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Must be 21 years or older.
• Must be able to obtain a Gaming and Racing License from Louisiana Racing Commission.

EDUCATION AND EXPERIENCE

• 1-2 years of experience.
• Knowledge of principles and processes for providing customer service.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Lifting, walking, talking, hearing, bending, stooping, climbing.
• Able to lift and carry up to 50 pounds.
• Office/Casino environment; Subject to outdoor temperature; Exposed to smoke, bright lights and noise at times.
• Very non-demanding surroundings with a low noise level.
• Occasionally works in extreme heat or cold conditions.