Marketing Coordinator

Position Purpose

We are seeking a personable, organized, and proactive Practice Growth & Patient Experience Coordinator to support the continued growth and success of our highly respected oral surgery practice in Bellingham, Washington. Our practice has earned distinction as a Center for Excellence, reflecting our commitment to exceptional patient care, clinical quality, teamwork, and operational excellence.

Essential Responsibilities And Duties

• Build and maintain positive relationships with referring dental offices and community partners.
• Visit referring offices regularly to strengthen relationships and support practice visibility and referral growth.
• Cover promotional events, educational programs, community events, study clubs, and outreach activities.
• Affiliate with social media updates, online engagement, and website coordination.
• Prepare and distribute marketing materials, educational resources, promotional items, and referral support materials.
• Track referral activity and assist with reporting and growth initiatives.
• Support internal office culture initiatives, employee engagement activities, and office celebrations.
• Affiliate with community outreach and initiatives that enhance the visibility and reputation of the practice.
• Afford assistance to patients with scheduling, insurance coordination, and treatment-related questions to help create a seamless patient experience.
• Support insurance verification and benefit review processes to help ensure accurate treatment estimates and financial communication.
• Afford assistance with treatment plan estimates, patient financial discussions, and coordination of payment options.
• Help support accurate documentation, claims workflow, and patient account processes in collaboration with practice leadership and centralized billing teams.
• Maintain oversight of follow-up related to outstanding patient balances, insurance communication, and operational workflow needs.
• Serve as an important operational partner behind the scenes by helping maintain organized, accurate, and timely administrative and financial workflows.
• Provide exceptional customer service and timely communication throughout the patient experience.
• Maintain accurate referral and outreach records and databases.
• Afford assistance with reporting, documentation, and organizational projects.
• Help ensure marketing materials, supplies, and outreach items are organized and available.
• Afford assistance with front office operations and daily workflow support as needed.
• Collaborate with practice leadership and team members to support a positive and high-performing office environment.

Minimum Qualifications

• 2+ years of experience in healthcare, dental, patient coordination, insurance coordination, treatment planning, marketing, customer service, or related experience preferred.
• Previous dental, oral surgery, specialty healthcare, or insurance coordination experience strongly preferred.
• Strong interpersonal and relationship-building skills.
• Excellent communication and customer service abilities.
• Comfortable discussing insurance, treatment coordination, and patient financial responsibilities professionally and compassionately.
• Highly organized with strong attention to detail and follow-through.
• Ability to balance patient-facing responsibilities with operational and administrative tasks.
• Comfortable working independently while also contributing collaboratively within a team environment.
• Familiarity with social media platforms, digital communication tools, and basic marketing support activities preferred.
• Proficiency in Microsoft Office and general computer skills.
• Valid driver’s license and reliable transportation for local outreach activities.