Marketing Coordinator

About the Role

Plans and executes assigned promotional events and activities to ensure that programs effectively stimulate customer patronage at Harrah’s. Ensures activities are held to a high standard and on a strict timeline to realize the highest quality. Ensures the highest level of customer service is utilized.

Responsibilities

• Maintains a thorough working knowledge of property and department policies and procedures. Provides information and trains staff on any changes.
• Ensures all assigned events and promotions are executed efficiently and effectively.
• Continually evaluates all player events and promotions to ensure guest satisfaction, profitability, and increasing market share. Makes recommendations for changes or new programs that will stimulate business.
• Keeps abreast of competitive casino marketing events and promotions.
• Oversees the execution of all events and promotion development to ensure the highest quality experience for guests.
• Establishes and maintains effective communication and working relationships with other departments, properties, corporate, and outside vendors to secure and maintain cooperation for assistance with promotions/events.
• Works as a team with the Promotions/Events staff and Marketing Department.
• Greets participants, interacts with them on the casino floor, and provides prompt, courteous, friendly, and efficient service in accordance with standard procedures.
• Develops good working relationships and maintains effective communication with other departments to secure and maintain their cooperation for assistance with events and promotions.
• Creates a fun and festive atmosphere for all events, promotions, and celebrations.
• Provides "A" level guest service (Deliver 140 minimum on all SOS observations) at all times.
• Knows CMS, WINet, and offer redemption systems and procedures.
• Able to make sound business decisions under pressure.
• Knows and can explain the Caesars Rewards program; must be able to research player activity and history.
• Able to search CMS and PDB to find any existing player accounts.
• Must be APS certified and have proficient knowledge of all casino systems (CMS, LMS, and EMS) as well as Microsoft systems.
• Ability to proof invites, event announcements, rules in Experience One, and complete regular updates of the Daily Event Counts.

Requirements

• College degree with emphasis on marketing, hospitality, business administration, or equivalent/comparable experience.
• Level I: Less than 1 year in organizing events/promotions or related activities. Executes kiosk promotions, gift giveaways, and Executive Engagements.
• Level II: Minimum of 1 year in organizing events/promotions or related activities. Executes slot/blackjack tournaments, dinners, kiosk promotions, gift giveaways, and Executive Engagements.
• Fluent and literate in English.
• Excellent verbal and written communication skills, with the ability to meet people easily and talk to them in a relaxed and friendly manner.
• Excellent guest and employee relations.
• Strong problem-solving abilities combined with a capacity to work independently and make appropriate decisions without supervision.
• Excellent customer relations skills.
• Ability to handle many projects at one time and react well under pressure.
• Ability to set consistent examples to staff in excellent guest service and organizational skills, professionalism, and attention to detail.
• Ability to maintain professional appearance and attitudes in all circumstances.
• Basic computer skills.
• Ability to obtain a Nevada Gaming license.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company, and department policies and procedures.
• Must have mobility to navigate between the two properties.
• Ability to work flexible hours (Days, Nights, Holidays, etc.).
• Ability to climb stairs.
• Must be able to lift 40 lbs, must be able to occasionally push a 90 lb cart.
• Ability to grasp, finger dexterity, use repetitive hand motion.
• Ability to hear, speak, read, see, and write.
• Ability to sit or stand for extended periods of time.

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top-quality people we hire to serve our guests.

Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year-round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf, kayaking, sailing, and a plethora of other recreation opportunities in the spring, summer, and fall. Add to this the lively, round-the-clock gaming and indoor entertainment, world-class amenities (including two heated pools, a full-service health spa, various restaurants such as the world-renowned Hell’s Kitchen), 1,254 rooms and suites, plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations, you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.