MARKETING COORDINATOR

About the role

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Responsibilities

• Greets guests actively engaged in gaming and assists team members in player identification.
• Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs.
• Exhibits a friendly, helpful, and courteous manner when dealing with guests and fellow team members.
• Advocates for the adoption and usage of the PENN Play app and other PENN products by consistently notifying guests of its benefits and value.
• Maintains knowledge of casino marketing and player development promotions and encourages guest participation, thus achieving quarterly goals set by management.
• Affords assistance and troubleshooting guest concerns with our marketing technology (app, offers, kiosks, etc.).
• Ensures that all advertising collateral and outdoor billboards are in compliance with the 800 number Gambling Problem requirements.
• Opens jobs for, tracks and administers all advertising and collateral; assists in developing, processing, approving and monitoring advertising copy, creative, proofs, and final production of print, broadcast, digital, outdoor and collateral.
• Ensures that all advertising and collateral are posted in a timely manner and that outdated materials are removed promptly.
• Acts as a secondary cashier at ticketed entertainment events.

Requirements

Must be at least 21 years of age. Associate's degree (AA.) or equivalent from two-year College or technical school preferred. Minimum of one year Casino Guest Service experience; or equivalent combination of experience and education preferred. Must have moderate to high level computer skills, including experience with the Microsoft Office Suite of products. Must have the ability to write reports and business correspondence. Must possess excellent oral and written communication skills. Must have the ability to identify problems, collect data, analyze, and draw valid conclusions. Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.). Must be flexible and willing to work any shift.

Qualifications

Must have the ability to identify problems, collect data, analyze, and draw valid conclusions. Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.). Must be flexible and willing to work any shift.

Skills

Must have the ability to write reports and business correspondence. Must possess excellent oral and written communication skills. Must have moderate to high level computer skills, including experience with the Microsoft Office Suite of products.

Benefits

Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Pay

Starting at $18.00 Based on experience

Schedule

Must be flexible and willing to work any shift.