Marketing, Communications & Customer Engagement Teams Manager

About the role

This individual will lead marketing, digital communications, and customer engagement across North America, elevating Leybold’s visibility in key markets and strengthening our industry position. The role accelerates digital marketing capabilities, expands AI-driven customer interactions, and increases zero-touch digital purchasing through e-commerce platforms.

Responsibilities

• Drive digital marketing and communication strategies to increase visibility in key North American markets.
• Deploy integrated digital campaigns using AI-powered tools to enhance customer interaction and personalization.
• Ensure customer-centric messaging for key applications with Product Teams.
• Restructure internal and external communications aligned to market-segmentation priorities.
• Expand AI usage to strengthen marketing efficiency, customer experience, and digital sales processes.
• Advance digital engagement channels including chat, email automation, and virtual support to enable scalable, high-quality interactions.
• Lead e-commerce strategy to increase zero-touch orders above 30%.
• Partner with Business Lines and customer-facing teams to build proactive digital sales initiatives that convert online traffic and improve digital buying journeys.
• Build market-segmentation strategies with Business Lines to map opportunities and prioritize high-growth segments.
• Focus marketing, communications, and digital sales on targeted segments to generate new business and increase market share.
• Provide BLMs with market-trend analytics and business-development insights.
• Lead Customer Success and Digital Marketing teams to deliver best-in-class digital engagement.
• Strengthen alignment with Business Lines and Sales to increase usage of digital tools and visibility throughout the sales process.
• Implement processes and KPIs that reinforce a customer-centric mindset.
• Oversee customer-experience strategy and drive digital process improvements.
• Advance digital technologies and AI tools to improve performance and customer experience.
• Use HubSpot and other digital systems to streamline internal processes.
• Integrate C4C into all marketing and lead-generation initiatives.
• Optimize use of tools such as ZoomInfo to improve sales effectiveness.
• Lead digital content creation aligned with market segmentation and application messaging.
• Engage customers across social media, digital platforms, and industry events to strengthen Leybold’s brand reputation.

Requirements

• B.S. degree or equivalent in Marketing or Communications.
• Minimum 5 years in marketing/communications management and selling a product or service.
• Experience developing custom landing pages, HTML emails, and other front-end solutions.
• HubSpot experience strongly preferred.
• Google Analytics tag-support experience via Google Tag Manager.
• SEO and site-optimization knowledge.
• Effective communication across all business levels.
• Ability to negotiate solutions across multiple technical/business areas and vendors.
• Proven team-leadership and vendor-management ability.
• Basic SAP/C4C knowledge.
• Proficient in Spanish is a plus.
• Thrives in an agile environment.
• Flexible, curious mindset with willingness to test new concepts and adapt to evolving technology.
• Strong critical thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficient in Spanish is a plus.

Benefits

We offer a competitive compensation package including Relocation Assistance, Medical, Dental, Vision, Vacation, Sick, Holiday Pay, 401k, Paternal and Maternal leave, relocation assistance, short-term and long-term disability, and more.

Pay

Details on pay are not specified in the job posting.

Schedule

The role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our location in Export, PA, United States (US).