Market Vice President

About the role

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities.

The Market Vice President has direct accountability for a specific market/business unit within Towne and is responsible for the market’s performance for financial, guest/patient satisfaction, client retention, employment practices and business development objectives. This position allocates and directs resources as needed to ensure business plans, corporate initiatives, and Towne's cultural perspectives are incorporated in the market.

Responsibilities

• Directs the activities and priorities of district managers and market support team members within the business unit to maximize productivity and profitability. (20% of time)
• Maintains knowledge of operational requirements and business reporting procedures affecting the business and ensures Towne Park policies, procedures, and reporting are in compliance throughout the market. (20% of time)
• Trains and coaches district managers, HR staff and other assigned market support team members in all aspects of their responsibilities to properly run the business unit in compliance with contractual obligations, legal obligations and the policies of Towne Park. (20% of time)
• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance within the market. Assesses work processes regularly to ensure functionality, effectiveness and efficiency. Works closely with district managers and other assigned market support team members to improve the performance of their respective disciplines. (20% of time)
• Ensures district managers and other assigned market support team members understand and meet the expectations of clients, associates and Towne Park. Establishes and maintains current associate, client and potential client relationships. (15% of time)
• Identifies new business development opportunities in the market and develops strategies to grow the market. Presents and sells Towne Park services to potential and existing clients. Partners with sales managers to develop action plans and programs to identify and reach targeted prospects. Ensures follow up with leads and referrals resulting from sales activity. Networks and develops business relationships in local communities leading to sales lead generation. (10% of time)
• Initiates and nurtures client relationships leading to client satisfaction, retention and promotion. Prepares for and conducts quarterly client meetings with the appropriate decision-makers. Actively manages the market’s plan for achieving “client promoter” status at all locations. (10% of time)
• Maintains regular contact with market leaders to determine progress in meeting the essential goals and objectives of staffing and scheduling at their sites. Meets regularly with HR staff to analyze labor trends and staffing levels to accurately forecast and fulfill workforce staffing needs. Partners with Talent Acquisition in the administration of the market’s