Market Trainer
About the role
The Market Trainer is responsible for delivering consistent, high-quality training across all car wash locations within an assigned market. This role focuses on onboarding and developing team members—both in Operations and Maintenance—through hands-on, in-tunnel, and on-site training. The Market Trainer ensures that employees understand car wash processes, equipment safety, guest service standards, chemical handling, preventative maintenance basics, and company operating procedures. This role partners closely with Site Managers, Market Directors and Managers, Maintenance Supervisors, and the centralized Training Team to roll out new programs, support new site openings, strengthen talent pipelines, and identify training gaps across the market. The Market Trainer plays a vital part in maintaining operational consistency and equipment reliability across the brand.
Responsibilities
- Training Delivery (Operations & Maintenance)
- Facilitate new hire onboarding for car wash associates, site leaders, and maintenance technicians
- Deliver hands-on training on tunnel operations, loading procedures, safety protocols, equipment resets, and quality standards
- Train teams on chemical usage, titration basics, preventative maintenance tasks, and tunnel readiness
- Certify team members on SOPs, wash quality, guest experience, upselling standards, and safety
- Lead training at high-volume locations and designated training sites
- Complete other duties as assigned to support their market
- New Site Openings & Field Support
- Serve as the primary trainer for market-level new site openings
- Deliver pre-opening and opening-week training for all roles, including operations and maintenance basics
- Support