Market Trainer

Key Responsibilities

• Facilitate new hire onboarding for car wash associates, site leaders, and maintenance technicians
• Deliver hands-on training on tunnel operations, loading procedures, safety protocols, equipment resets, and quality standards
• Train teams on chemical usage, titration basics, preventative maintenance tasks, and tunnel readiness
• Certify team members on SOPs, wash quality, guest experience, upselling standards, and safety
• Lead training at high-volume locations and designated training sites
• Support ramp-up by reinforcing procedures, performance expectations, and equipment care
• Provide additional coaching and troubleshooting support during the stabilization period

Coaching & Performance Development

• Conduct on-site visits to evaluate skill levels, observe wash quality, and reinforce training
• Provide coaching to improve tunnel operations, throughput, guest service, chemical management, and equipment uptime
• Partner with Site Managers and DMs on onboarding plans, action plans, and development plans
• Mentor high-potential employees to prepare them for leadership roles

Execution of Company Priorities

• Work closely with the centralized training team to roll out new initiatives, SOP updates, technology changes, and equipment or chemical updates
• Ensure all training content is delivered accurately and consistently across the market
• Support pilot programs and provide feedback based on real-world implementation
• Communicate implementation challenges and successes from the field back to training leadership

Training Quality, Documentation & Compliance

• Document training hours, certifications, checklists, and skill verifications
• Maintain training logs and ensure compliance with company training requirements
• Perform quality checks to ensure adherence to wash standards, equipment care protocols, and safety guidelines
• Provide feedback to instructional designers to improve job aids, SOPs, and training materials

Training Gap Identification

• Evaluate performance trends to uncover training gaps at the site, team, or regional level
• Gather feedback from Market Leaders, Maintenance teams, and site teams
• Recommend targeted training solutions and improvements
• Support corrective action plans where skill or knowledge gaps affect safety, uptime, or guest experience

Qualifications

• 1–3 years of experience in car wash operations, tunnel operations, or maintenance
• Strong understanding of tunnel equipment, basic troubleshooting, and wash-quality standards
• Experience coaching or training frontline employees or leaders
• Strong communication and facilitation skills
• Ability to work in fast-paced outdoor environments around moving equipment
• Valid driver’s license and ability to travel regularly within the market

Preferred Experience

• As Site Manager, Assistant Site Manager, Market Technician, or similar role
• Experience training or instructing in a field environment
• Familiarity with chemical systems, preventative maintenance routines, or tunnel safety protocols
• Experience using LMS tools, digital training programs, or SOP systems
• Bilingual (if relevant to market)