Market Trainer

The Market Trainer is responsible for delivering consistent, high-quality training across all car wash locations within an assigned market. This role focuses on onboarding and developing team members—both in Operations and Maintenance—through hands-on, in-tunnel, and on-site training. The Market Trainer ensures that employees understand car wash processes, equipment safety, guest service standards, chemical handling, preventative maintenance basics, and company operating procedures. The Market Trainer is responsible for delivering consistent, high-quality training across all car wash locations within an assigned market. This role focuses on onboarding and developing team members—both in Operations and Maintenance—through hands-on, in-tunnel, and on-site training. The Market Trainer ensures that employees understand car wash processes, equipment safety, guest service standards, chemical handling, preventative maintenance basics, and company operating procedures. This role partners closely with Site Managers, Market Directors and Managers, Maintenance Supervisors, and the centralized Training Team to roll out new programs, support new site openings, strengthen talent pipelines, and identify training gaps across the market. The Market Trainer plays a vital part in maintaining operational consistency and equipment reliability across the brand. Key Responsibilities Training Delivery (Operations & Maintenance) Facilitate new hire onboarding for car wash associates, site leaders, and maintenance techniciansDeliver hands-on training on tunnel operations, loading procedures, safety protocols, equipment resets, and quality standardsTrain teams on chemical usage, titration basics, preventative maintenance tasks, and tunnel readinessCertify team members on SOPs, wash quality, guest experience, upselling standards, and safetyLead training at high-volume locations and designated training sitesComplete other duties as assigned to support their market New Site Openings & Field Support Serve as the primary trainer for market-level new site openingsDeliver pre-opening and opening-week training for all roles, including operations and maintenance basicsSupport ramp-up by reinforcing procedures, performance expectations, and equipment careProvide additional coaching and troubleshooting support during the stabilization period Coaching & Performance Development Conduct on-site visits to evaluate skill levels, observe wash quality, and reinforce trainingProvide coaching to improve tunnel operations, throughput, guest service, chemical management, and equipment uptimePartner with Site Managers and DMs on onboarding plans, action plans, and development plansMentor high-potential employees to prepare them for leadership roles Execution Of Company Priorities Work closely with the centralized training team to roll out new initiatives, SOP updates, technology changes, and equipment or chemical updatesEnsure all training content is delivered accurately and consistently across the marketSupport pilot programs and provide feedback based on real-world implementationCommunicate implementation challenges and successes from the field back to training leadership Training Quality, Documentation & Compliance Document training hours, certifications, checklists, and skill verificationsMaintain training logs and ensure compliance with company training requirementsPerform quality checks to ensure adherence to wash standards, equipment care protocols, and safety guidelinesProvide feedback to instructional designers to improve job aids, SOPs, and training materials Training Gap Identification Evaluate performance trends to uncover training gaps at the site, team, or regional levelGather feedback from Market Leaders, Maintenance teams, and site teamsRecommend targeted training solutions and improvementsSupport corrective action plans where skill or knowledge gaps affect safety, uptime, or guest experience Qualifications Required 1–3 years of experience in car wash operations, tunnel operations, or maintenanceStrong understanding of tunnel equipment, basic troubleshooting, and wash-quality standardsExperience coaching or training frontline employees or leadersStrong communication and facilitation skillsAbility to work in fast-paced outdoor environments around moving equipmentValid driver’s license and ability to travel regularly within the market Preferred Experience as Site Manager, Assistant Site Manager, Market Technician, or similar roleExperience training or instructing in a field environmentFamiliarity with chemical systems, preventative maintenance routines, or tunnel safety protocolsExperience using LMS tools, digital training programs, or SOP systemsBilingual (if relevant to market) Success Factors / Competencies Strong operational and equipment understandingAbility to teach complex tunnel processes simply and practicallyHands-on coaching style with high credibility in the fieldCommitment to safety and uptime standardsStrong relationship-building with Market and Maintenance leadershipOrganized, proactive, detail-orientedPassion for developing people and enhancing field performance Physical & Work Environment Requirements Comfortable working outdoors in varying weather conditionsAbility to work inside tunnel and equipment rooms around moving and automated machineryAbility to lift 40 lbs, bend, stoop, and stand for extended periodsFrequent travel between sites; occasional out-of-market travel Base Pay Range $66,300.00 - $118,400.00