Market Technical Manager

About the role

The Market Technical Manager (MTM) – Data Center Operations will expand your skills and experience working on mission critical infrastructure facilities operations for the largest wholesale data center provider in the world. This role coordinates and manages the technical, telecom, security, mechanical, HVAC, electrical and plumbing (MEP) systems and operations for the Market Digital Realty property portfolio, which includes turn-key flex and power-based building solutions and central plant systems. Success in this position can set you up for a director or other leadership position.

Responsibilities

• Conduct facility site visits to audit and analyze current status, and direct operations and engineering personnel to ensure established processes and procedures are followed
• Perform periodic audits of maintenance MOPs and equipment SOPs to ensure quality and accuracy, and conformance with company standards
• Perform periodic audits of site Change Management activity to ensure accuracy of information and quality of supporting documentation
• Collect and report operating metrics for sites to track and monitor site performance and efficiency
• Coordinate major activities among sites and track major outstanding issues to resolution
• Support the site team during construction, testing and commissioning of new data centers to ensure that operational acceptance criteria are met
• Provide input for the development of facility improvement measurement plans, including accurate descriptions, savings potential and cost estimates
• Coordinate sales, design & construction, and onsite engineering staff in the development and installation of systems to meet customer expectations
• Develop operating standards, processes and procedures, rules and regulations
• Review drawings and perform site surveys to identify mechanical, electrical, and control systems and facility operational characteristics
• Manage relationships with customer, property management and sales teams
• Assist in the development and ongoing review of established standards for the installation of AC and DC power systems
• Manage construction projects for execution between internal and external customers
• Manage on-line projects and assist in the preparation of monthly management reports

Requirements

• A bachelor’s degree (BA/BS) and a minimum of 10 years of related experience, or 15 years of data center related experience in lieu of a bachelor’s degree
• Expertise in the operations of critical MEP infrastructure, including UPS Systems, emergency generators, various critical cooling systems, computer room air handlers and air conditioners, and electrical distribution
• Excellent understanding of various infrastructure redundancy configurations, and the related limitations of each
• A comprehensive understanding of critical environment management and the challenges of multi-tenant data center occupancy

Qualifications

• Ability to manage multiple complex projects simultaneously
• Ability to estimate cost of client installations
• Ability to analyze and interpret complex project documents such as AutoCAD and Visio
• Ability to analyze and propose solutions with limited information
• Ability to interpret instructions furnished in written, oral, diagram or schedule form
• Advanced analytical and quantitative skills
• Excellent verbal and written communications skills to effectively respond to sensitive and complex issues
• Ability to create effective presentations and communicate with both internal and external customers
• Demonstrated commitment to customer service for both coworkers and customers
• Experience developing operating and maintenance standards and project tracking/management documents
• Knowledge of applicable laws and ordinances in performing data, communications and MEP projects
• Skill to provide oversight to team members for guidance and coaching
• Experience working well under pressure with a proactive approach
• Excellent attention to detail, strong organizational skills and a willingness to accept new ideas and procedures
• Experience using Microsoft Office tools such as Excel, PowerPoint and Word to create presentations and reports